Job Description
Are you looking for a rewarding career that fits your lifestyle? Apex Support Solutions is currently seeking enthusiastic individuals to join our growing team as Entry Level Customer Service Representatives on our evening shift.
We offer a competitive salary, flexible scheduling, and a supportive environment where you can learn and grow. If you are a self-starter with excellent communication skills, we want to hear from you!
Why Join Us?
- Flexible evening shifts (3 PM - 10 PM)
- Competitive pay starting at $18.00/hr
- Comprehensive training provided (No experience required)
- Career advancement opportunities
Apply today to take the first step towards a new career!
Responsibilities
- Handle High-Volume Inquiries: Assist customers via phone, email, and chat regarding products, services, and account information.
- Problem Resolution: Identify customer issues and provide effective, timely solutions to ensure satisfaction.
- Data Entry: Accurately input customer data and update records in our CRM system.
- Customer Advocacy: Serve as the voice of the customer, providing a positive and professional experience.
- Team Collaboration: Communicate effectively with team leads and peers to ensure smooth operations.
- Feedback Collection: Gather customer feedback and relay it to management for process improvement.
Qualifications
- Education: High School Diploma or GED required.
- Experience: No prior experience necessary; full training is provided.
- Availability: Must be available to work evening shifts, including weekends and holidays.
- Skills: Strong verbal communication skills and a professional telephone manner.
- Computer Literacy: Basic computer skills and typing proficiency (30+ wpm).
- Attitude: A positive attitude, willingness to learn, and a customer-first mindset.