Job Description
Join our dynamic team as an Entry Level Customer Service Specialist and build a rewarding career with flexible evening and weekend shifts. Perfect for students, parents, or anyone seeking work-life balance, this role offers comprehensive training and growth opportunities in a supportive environment. Help our community thrive by delivering exceptional service while gaining valuable experience in customer relations, problem-solving, and communication. Enjoy competitive pay, a positive workplace culture, and the satisfaction of making a difference in people's lives.
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with professionalism and empathy
- Resolve service issues efficiently by following established protocols
- Process transactions accurately while maintaining attention to detail
- Update customer records in our CRM system with precision
- Collaborate with team members to ensure seamless service delivery
- Adhere to company policies and security protocols at all times
- Participate in ongoing training to enhance product knowledge and skills
Qualifications
- High school diploma or equivalent (current students welcome)
- Strong communication skills with clear speaking voice
- Basic computer proficiency with ability to learn new systems quickly
- Reliable transportation to our downtown Louisville location
- Flexible schedule availability including evenings (4-9 PM) and weekends
- Positive attitude with dedication to customer satisfaction
- No prior experience required—comprehensive training provided
- Ability to stand for extended periods during shift hours