Job Description
Launch your career with Nexus Solutions! We're seeking motivated Entry-Level Customer Service Specialists for flexible evening shifts in our New York office. Perfect for students, career-changers, or those seeking work-life balance. Enjoy competitive pay, comprehensive training, and a supportive environment while serving diverse clients across industries. No prior experience required – we provide all necessary tools and mentorship to help you succeed.
Why Join Us?
- Flexible evening schedules (4-10 PM shifts)
- Opportunities for advancement to full-time roles
- Collaborative team culture with regular recognition
- Modern downtown Manhattan location near major transit
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve client issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to ensure seamless service delivery
- Adhere to company protocols and performance metrics
- Participate in ongoing training sessions
- Maintain professional communication standards
Qualifications
- High school diploma or equivalent (students welcome)
- Strong verbal and written communication skills
- Basic computer proficiency (MS Office, email)
- Ability to multitask in fast-paced environments
- Reliable transportation to Manhattan office
- Positive attitude and problem-solving mindset
- Availability for 20-30 hours/week in evening slots
- No prior experience required – training provided