Job Description
Launch your career with flexibility! Horizon Solutions Group is seeking motivated Entry-Level Customer Service Specialists for evening shifts in Charlotte, NC. Perfect for students, career-changers, or those seeking work-life balance, this role offers competitive pay, comprehensive training, and a supportive team environment.
What We Offer:
- Flexible evening schedules (4 PM - 11 PM)
- Competitive hourly pay with growth opportunities
- Full paid training and ongoing development
- Modern, collaborative workspace in Uptown Charlotte
- Comprehensive benefits package (including tuition assistance)
Responsibilities
- Deliver exceptional customer support via phone, email, and chat
- Resolve inquiries efficiently while maintaining service standards
- Update and maintain accurate customer records in CRM systems
- Collaborate with team members to ensure seamless service delivery
- Identify opportunities to improve customer experience
- Adhere to company policies and security protocols
- Meet performance metrics for quality and efficiency
Qualifications
- High school diploma or equivalent (students welcome)
- Strong communication and interpersonal skills
- Basic computer proficiency with ability to learn new systems
- Positive attitude and problem-solving mindset
- Reliable transportation to our Charlotte location
- Availability for 20-30 hours/week during evening shifts
- No experience required – training provided