Job Description
Join our dynamic team as an Entry-Level Customer Service Specialist at Apex Solutions Group! We're seeking motivated individuals to provide exceptional support to our growing client base. This flexible part-time role is perfect for students seeking professional experience while balancing academic commitments. Enjoy competitive pay, comprehensive training, and a supportive work environment that values growth and teamwork.
Located in downtown Jacksonville, our modern office offers convenient access to public transportation and student-friendly scheduling. We believe in nurturing talent and providing clear pathways for career advancement. Apply today to start your professional journey with a company that invests in its people!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and accuracy
- Process transactions and resolve billing issues using our CRM system
- Collaborate with team members to ensure seamless service delivery
- Document customer interactions and maintain detailed records
- Adhere to company policies and data security protocols
- Contribute to process improvement initiatives
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (students currently enrolled welcome)
- Strong communication and interpersonal skills
- Basic computer proficiency with ability to learn new software
- Ability to work flexible hours including evenings/weekends
- Customer service mindset with problem-solving aptitude
- Attention to detail and organizational abilities
- Positive attitude and team-oriented approach
- No prior experience required – training provided