Job Description
Join our dynamic team as a Part-Time Customer Service Specialist! We're urgently hiring for flexible schedule positions in San Jose, CA. Enjoy a modern work environment with competitive pay and growth opportunities. Perfect for students, parents, or professionals seeking work-life balance. Apply today and make an immediate impact!
Responsibilities
- Handle customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve technical issues and escalate complex problems to senior team members
- Maintain accurate customer records and update CRM systems daily
- Collaborate with cross-functional teams to ensure seamless service delivery
- Contribute to process improvement initiatives to enhance customer satisfaction
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service or technical support experience
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Strong problem-solving and conflict resolution abilities
- Excellent communication skills in English (bilingual Spanish a plus)
- Ability to work flexible hours including evenings and weekends