Job Description
Join our dynamic team as an Entry-Level Customer Service Specialist at Metro Growth Partners! We're seeking motivated individuals to deliver exceptional client experiences in a supportive environment. Perfect for students and career changers, this flexible part-time role offers growth opportunities while serving Kansas City's vibrant business community. Enjoy competitive pay, comprehensive training, and a collaborative workplace culture.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Resolve service issues using CRM systems and documentation protocols
- Process orders, returns, and account updates with accuracy
- Collaborate with team members to ensure seamless service delivery
- Identify opportunities to improve customer satisfaction metrics
- Complete daily reporting tasks using digital tools
Qualifications
- High school diploma or equivalent (students welcome)
- Basic computer proficiency with MS Office Suite
- Strong verbal communication skills
- Ability to multitask in fast-paced settings
- Customer service mindset with problem-solving aptitude
- Reliable transportation to downtown Kansas City location
- Flexible availability including weekend shifts