Job Description
Join our dynamic team at Global Support Solutions as an Entry-Level Customer Service Specialist! We're seeking motivated individuals with flexible availability to deliver exceptional client experiences. This part-time role offers remote work options with on-site training in Wichita. Perfect for students, career changers, or those seeking work-life balance. Enjoy competitive pay, comprehensive training, and growth opportunities within our expanding national network.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat channels
- Resolve technical issues using knowledge base resources and escalation protocols
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to address complex customer needs
- Meet performance metrics for response time and customer satisfaction scores
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college students encouraged to apply)
- Strong verbal and written communication skills
- Proficiency with Microsoft Office and web-based tools
- Ability to work independently with minimal supervision
- Flexible availability including evenings and weekends
- Basic problem-solving aptitude and attention to detail
- Previous customer service experience preferred but not required