Job Description
Are you looking for a flexible schedule in Jacksonville? We are seeking a dedicated Evening Customer Service Representative to join our growing team. This is an excellent opportunity for those seeking part-time evening work with competitive pay and a supportive work environment.
We value reliability and customer focus. As a key member of our support team, you will play a vital role in resolving client inquiries and ensuring high satisfaction rates during our evening peak hours.
Responsibilities
- Answer inbound customer inquiries via phone, email, and live chat during evening shifts.
- Resolve customer issues and complaints efficiently while maintaining a professional demeanor.
- Process orders, returns, and account updates accurately.
- Document customer interactions and feedback in our CRM system.
- Collaborate with the morning team to ensure seamless service handovers.
- Adhere to company policies and quality assurance standards.
Qualifications
- High school diploma or equivalent required.
- Previous customer service experience is preferred but not mandatory.
- Must be available to work evenings (e.g., 4:00 PM to 10:00 PM or 5:00 PM to 11:00 PM).
- Strong communication and interpersonal skills.
- Basic computer proficiency and typing speed.
- Must pass a background check and drug screen.