Job Description
Join Innovate Solutions Inc., a rapidly growing tech support company, as an Entry-Level Customer Service Specialist. This flexible part-time role is perfect for students and career changers seeking hands-on experience in a dynamic environment. We provide comprehensive training and a supportive team culture focused on growth and development.
Located in the heart of Oklahoma City's Innovation District, our modern office offers a collaborative atmosphere with flexible scheduling options (20-25 hours/week). Enjoy competitive pay, performance bonuses, and opportunities for advancement into full-time roles.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve technical issues using our proprietary CRM system and knowledge base
- Document interactions accurately in customer service databases
- Collaborate with technical teams to escalate complex issues
- Maintain high customer satisfaction scores through personalized solutions
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent (current students encouraged to apply)
- Basic computer proficiency and typing skills (30+ WPM)
- Excellent verbal communication and active listening abilities
- Strong problem-solving mindset with attention to detail
- Ability to work independently and as part of a team
- Flexible availability including some evenings and weekends
- Valid driver's license for occasional local errands (if applicable)