Job Description
Join FlexiServe Solutions and transform your evenings into rewarding income! We're seeking dynamic Customer Service Representatives to deliver exceptional support from the comfort of your home. Enjoy the freedom of a fully remote role with flexible evening hours (5 PM - 10 PM EST), perfect for students, parents, or anyone seeking work-life balance. As a key member of our support team, you'll resolve inquiries, build customer loyalty, and grow professionally—all while setting your own schedule.
What We Offer:
- Competitive hourly pay with performance incentives
- 100% remote work with no commute
- Flexible scheduling (evening shifts only)
- Comprehensive paid training
- Opportunities for advancement
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and account modifications accurately
- Document interactions and maintain detailed case notes in CRM systems
- Collaborate with team members to resolve complex issues
- Meet performance metrics for response time and customer satisfaction
- Identify and escalate trends in customer feedback for process improvement
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience or relevant training
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and emotional intelligence
- Proficiency with computers and CRM software (training provided)
- Reliable high-speed internet and quiet workspace
- Availability for consistent evening shifts (minimum 20 hours/week)