Job Description
Are you looking for a flexible, entry-level opportunity in the vibrant city of Houston? Apex Support Services is currently hiring dedicated Customer Service Representatives to join our growing team. We specialize in providing top-tier technical support and client relations solutions to businesses nationwide.
We are seeking individuals who are eager to learn, have a positive attitude, and can thrive in a fast-paced environment. Whether you are a recent graduate or looking for a career change, this is your chance to build a solid foundation in the customer service industry.
Why Join Us?
- Flexible Scheduling: We offer evening and weekend shifts to accommodate your lifestyle.
- Competitive Pay: Earn between $15.00 and $20.00 per hour based on experience.
- Growth Opportunities: Clear pathways for career advancement within the company.
Don't miss out on this opportunity to start your career with a company that values its employees. Apply today!
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with a focus on problem-solving and empathy.
- Assist customers in resolving technical issues and navigating our products/services efficiently.
- Document customer interactions and feedback accurately in the CRM system.
- Maintain a professional and positive demeanor, even during high-pressure situations.
- Collaborate with the support team to improve service processes and customer satisfaction scores.
- Stay updated on product knowledge and company policies to provide accurate information.
Qualifications
- High School Diploma or GED required.
- Basic computer literacy and typing skills (30+ WPM).
- Must be available to work evenings and weekends (Rotating shifts).
- Strong communication skills and the ability to explain complex concepts simply.
- Previous customer service experience is a plus but not mandatory; we train the right candidates.
- Ability to pass a background check and drug screen.