Job Description
Join Nexus Solutions Inc., a leading tech support provider, as an Entry Level Customer Service Representative for our evening and weekend shifts! We're seeking motivated individuals to deliver exceptional support to our diverse client base while gaining valuable experience in a fast-paced environment. Perfect for students, career-changers, or those seeking flexible hours. Enjoy competitive pay, comprehensive training, and a supportive team culture. Apply today and start your professional journey!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and troubleshoot product concerns efficiently
- Document interactions accurately in CRM systems for quality assurance
- Collaborate with technical teams to escalate complex issues
- Maintain up-to-date knowledge of product features and services
- Meet performance metrics for response time and resolution rates
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college students encouraged)
- 0-2 years customer service or related experience
- Strong communication and problem-solving skills
- Ability to work flexible evening/weekend shifts (3-4 days per week)
- Basic computer proficiency with MS Office suite
- Positive attitude and willingness to learn new technologies
- Reliable internet connection for remote work options
- Valid US work authorization