Job Description
Are you looking for a flexible career opportunity in Charlotte, NC that accommodates your evening and weekend schedule? Apex Tech Support is currently seeking dedicated part-time professionals to join our growing team.
We offer a competitive hourly rate, a supportive work environment, and the chance to develop valuable customer service and technical troubleshooting skills. Whether you are a student or looking to supplement your income, this is the perfect role for you.
Why Choose Us?
- Flexible scheduling to fit your lifestyle.
- Competitive pay starting at $18/hr.
- Remote-first work environment with Charlotte-based leadership.
- Opportunities for overtime and performance bonuses.
Responsibilities
- Resolve Customer Inquiries: Assist clients via phone, email, and live chat to resolve technical issues and account questions efficiently.
- Technical Troubleshooting: Diagnose and guide customers through basic hardware and software solutions.
- Documentation: Accurately document customer interactions and solutions in our CRM system.
- Shift Management: Adhere to evening and weekend shift schedules to ensure 24/7 coverage.
- Feedback Loop: Communicate common customer issues to the management team to help improve our products and services.
Qualifications
- Availability: Must be available to work evenings and weekends (Sunday–Thursday preferred).
- Education: High school diploma or equivalent required.
- Communication: Excellent verbal and written communication skills with a professional demeanor.
- Tech Savvy: Basic computer proficiency and ability to learn new software quickly.
- Reliability: Must be punctual and dependable with a stable internet connection.
- Experience: Previous customer service experience is a plus but not mandatory.