Job Description
Join CityScape Solutions as an Entry Level Customer Service Associate and launch your career in Philadelphia's vibrant business district! We're seeking motivated individuals to deliver exceptional support to our diverse clientele. This part-time role offers flexible scheduling, comprehensive training, and growth opportunities within our award-winning organization. Perfect for students or career changers looking to build transferable skills in a dynamic environment.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical and billing issues using CRM systems and knowledge base resources
- Process orders, returns, and service requests with accuracy and efficiency
- Collaborate with cross-functional teams to ensure seamless customer experiences
- Document interactions and maintain detailed case records in Salesforce
- Identify upsell opportunities to enhance customer satisfaction
- Participate in weekly training sessions to develop product knowledge
Qualifications
- High school diploma or equivalent; college coursework preferred
- 0-2 years of customer service or related experience
- Strong communication skills with clear articulation
- Proficiency in Microsoft Office Suite and basic tech troubleshooting
- Ability to multitask in a fast-paced environment
- Positive attitude and solution-oriented mindset
- Availability to work 20-25 hours per week (evenings/weekends required)
- Philadelphia residency preferred for local engagement