Job Description
Are you looking for part-time jobs in Seattle, WA that offer the flexibility of a remote lifestyle? NexusTech Solutions is seeking a dedicated Customer Support Specialist to join our growing team. This role is perfect for individuals who thrive in a dynamic environment and want to balance their career with personal commitments.
We are specifically looking for candidates available for evening and weekend shifts to support our global customer base during peak hours.
Why Apply?
- Hybrid Flexibility: Enjoy the freedom of working from home.
- Schedule Control: Choose shifts that fit your life (Weekends & Evenings).
- Competitive Compensation: Earn $20-$30/hour based on experience.
- Growth Opportunities: Potential for full-time conversion and career advancement.
Responsibilities
- Provide exceptional technical support and troubleshooting via chat and email.
- Manage a high volume of customer inquiries during evening and weekend peak times.
- Document interactions and solutions accurately in the CRM system.
- Identify trends in customer issues and relay feedback to the product team.
- Maintain a professional and empathetic tone in all communications.
- Collaborate with cross-functional teams to resolve escalated tickets.
Qualifications
- High school diploma or equivalent; Associate degree in IT or Customer Service preferred.
- 1+ years of experience in customer support, tech helpdesk, or remote support roles.
- Must be available to work evenings (5:00 PM - 11:00 PM EST) and weekends.
- Strong problem-solving skills and technical aptitude.
- Reliable high-speed internet connection and a dedicated workspace.
- Proficiency in Microsoft Office Suite and basic CRM software.