Job Description
Join Tampa Connect Solutions as a Customer Support Specialist and enjoy the flexibility of evening and weekend shifts while working remotely! We're seeking tech-savvy individuals to deliver exceptional customer experiences through multiple channels. This role offers competitive pay, comprehensive training, and the opportunity to build a rewarding career on your own schedule.
Why Work With Us?
- Competitive hourly pay with performance bonuses
- 100% remote work environment
- Flexible scheduling options
- Comprehensive benefits package (health, dental, vision)
- Career advancement opportunities
Responsibilities
- Respond to customer inquiries via phone, email, and chat during assigned evening/weekend shifts
- Resolve technical issues and troubleshoot product problems efficiently
- Document interactions and maintain accurate customer records
- Collaborate with support team to escalate complex cases
- Meet performance metrics including response time and resolution rates
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or technical support experience
- Strong written and verbal communication skills
- Proficient with CRM software and troubleshooting tools
- Ability to work independently in a remote setting
- Flexible schedule availability (evenings, weekends, holidays)
- Basic knowledge of Windows/macOS operating systems