Job Description
Are you seeking a flexible schedule that perfectly balances your personal life with your career? Columbus Digital Solutions is looking for a motivated Evening Customer Support Specialist to join our growing team in Columbus, OH.
We pride ourselves on immediate hiring and providing a supportive work environment for our part-time staff. This role is ideal for students, parents, or professionals looking to supplement their income without sacrificing their daytime commitments. If you excel at problem-solving and enjoy helping people, we want to hear from you.
Why Join Us?
- Flexible Hours: Work during the evening shifts that suit your lifestyle.
- Immediate Start: Onboarding begins immediately upon selection.
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
Responsibilities
- Provide exceptional technical support and troubleshooting assistance to clients via phone and email.
- Manage incoming inquiries and resolve issues efficiently during evening shifts.
- Document all customer interactions and solutions in the CRM system.
- Collaborate with the day shift team to ensure continuity of service.
- Stay updated on product knowledge and service protocols.
- Adhere to company quality assurance and performance metrics.
Qualifications
- High school diploma or GED required.
- Previous customer service or technical support experience is a plus.
- Must be available to work evening shifts (e.g., 4:00 PM - 12:00 AM).
- Strong verbal and written communication skills.
- Basic proficiency with computers and Microsoft Office Suite.
- Ability to work independently and handle high call volumes.