Job Description
Transform your evenings into extra income! FlexHire Solutions is seeking motivated Evening Part-Time Customer Service Specialists to join our dynamic team in Columbus, Ohio. Perfect for students, parents, or anyone seeking flexible supplemental income, this role offers weekday evening shifts with no weekend or holiday requirements. Enjoy a supportive environment where your contributions directly impact customer satisfaction and your financial goals.
As a cornerstone of our service excellence team, you'll handle inbound inquiries with professionalism, resolve issues efficiently, and maintain accurate records. We provide comprehensive paid training and a clear path to advancement for top performers. Join us to build valuable skills while earning competitive hourly pay in a role designed around your schedule.
Responsibilities
- Respond to customer inquiries via phone, email, and chat during evening hours (4 PM - 10 PM)
- Process transactions and resolve billing discrepancies with precision
- Update customer records in CRM systems while maintaining data confidentiality
- Collaborate with day-team specialists for seamless service continuity
- Meet key performance metrics including call quality and resolution targets
- Identify upsell opportunities to enhance customer experience
- Participate in weekly team training sessions to refine product knowledge
Qualifications
- High school diploma or equivalent (no prior experience required)
- Strong verbal communication skills with clear articulation
- Basic computer proficiency and typing ability (30+ WPM)
- Reliable transportation to downtown Columbus location
- Ability to multitask in fast-paced environments
- Customer-focused mindset with problem-solving aptitude
- Availability for 20-25 hours weekly (Monday-Friday evenings)
- Pass background check and drug screening