Job Description
Join our dynamic team as an Entry Level Customer Service Representative with flexible evening hours! Perfect for students, career changers, or those seeking work-life balance. No experience required—we provide comprehensive training to launch your career in customer service. Enjoy competitive pay, remote work options, and a supportive environment where your growth matters.
Global Solutions Inc. is a leader in client satisfaction with a 98% retention rate. Our New York team collaborates across departments to deliver exceptional experiences. This role offers 20-25 hours/week with evening shifts (4 PM - 9 PM), accommodating your schedule while building valuable skills.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Resolve billing and account issues using CRM systems
- Document interactions accurately in Salesforce and internal databases
- Collaborate with senior agents to escalate complex cases
- Meet weekly performance metrics for response time and resolution
- Participate in bi-weekly training sessions to enhance product knowledge
- Contribute to team feedback sessions for service improvement
Qualifications
- High school diploma or equivalent (students welcome)
- Strong written and verbal communication skills
- Proficiency with basic computer applications (MS Office)
- Ability to multitask in fast-paced environments
- Empathetic approach to customer problem-solving
- Reliable internet access for remote work
- Flexible availability 4-5 evenings per week
- No prior experience required – full training provided