Job Description
We are urgently hiring dedicated Evening Customer Support Associates to join our high-performing team in Denver, Colorado. If you are a student or a professional seeking a flexible schedule without sacrificing career growth, this is the perfect opportunity for you.
At Apex Digital Solutions, we believe in empowering our team members. As an Evening Associate, you will be the voice of our brand, ensuring our clients receive top-tier service during the critical evening hours. This role offers a competitive hourly rate, training opportunities, and a collaborative work environment.
Responsibilities
- Respond to customer inquiries via live chat, email, and phone during evening shifts (4:00 PM – 10:00 PM).
- Resolve complex customer issues with empathy and efficiency to maintain a high satisfaction score.
- Process orders, returns, and account updates accurately and securely.
- Collaborate with the morning support team to transfer critical tickets and ensure zero service gaps.
- Document customer interactions and feedback in our CRM system.
- Identify potential product improvements based on common customer concerns.
Qualifications
- High school diploma or equivalent (College students are strongly encouraged to apply).
- Must be available to work evenings and weekends on a rotating schedule.
- Strong written communication skills with a focus on professionalism and grammar.
- Proficient in using computers and navigating web-based applications.
- Ability to multitask and remain calm under pressure.
- A reliable internet connection is required if working remotely.