Job Description
Join TechFlow Solutions Inc. as a Customer Support Specialist in San Jose! We're seeking motivated individuals to deliver exceptional service during evening hours, with flexible part-time and full-time opportunities available. Enjoy competitive pay, comprehensive training, and a dynamic team environment. Perfect for students, parents, or professionals seeking work-life balance. Grow your career while making a tangible impact in our clients' experiences.
Responsibilities
- Provide responsive customer support via phone, email, and chat during evening shifts
- Resolve technical inquiries and troubleshoot software/hardware issues
- Document cases accurately in CRM systems and maintain detailed records
- Collaborate with cross-functional teams to escalate complex issues
- Meet performance metrics for response time and resolution rate
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service or technical support experience
- Proficiency with ticketing systems (Zendesk, Salesforce) and MS Office
- Strong problem-solving and communication skills
- Ability to work independently during evening hours (5 PM - 1 PM)
- Basic knowledge of SaaS applications and networking concepts
- Positive attitude and commitment to customer satisfaction