Job Description
Are you a student or a local professional in Atlanta looking for a flexible evening part-time job? We are currently hiring a Customer Support Representative for our remote team. This is an excellent entry-level opportunity for those seeking to gain experience in the tech industry while maintaining a healthy work-life balance.
As a key member of our support team, you will help clients resolve issues via email and live chat. We offer a fully remote environment, allowing you to work from home while being part of the Atlanta-based company culture.
Why Join Us?
- Student Friendly: Perfect schedule for students and night owls.
- Remote Work: No commute required.
- Growth: Clear path for career advancement.
Responsibilities
- Handle incoming customer inquiries via email, live chat, and phone during evening shifts.
- Assist customers in troubleshooting technical issues and navigating our platform.
- Document customer interactions and feedback in our CRM system.
- Collaborate with the team to improve product features based on user feedback.
- Provide accurate information regarding billing and service plans.
- Maintain a high level of professionalism and empathy in all communications.
Qualifications
- High School Diploma or equivalent required.
- Must be located in or willing to work from the Atlanta, GA area (Remote).
- Basic computer skills and proficiency with Microsoft Office Suite.
- Strong written and verbal communication skills in English.
- Ability to work evenings (e.g., 5:00 PM - 10:00 PM EST).
- Reliable high-speed internet connection.