Job Description
We are looking for a results-driven Customer Success Manager to join our elite team in Houston, TX. In this pivotal role, you will bridge the gap between our clients and our technical teams, ensuring our customers achieve their business goals while maximizing their value from our software solutions. This hybrid position offers the perfect balance of remote flexibility and collaborative in-office culture in the heart of the Energy Corridor.
Key Highlights:
- Competitive Compensation: Base salary plus performance-based bonuses.
- Flexible Schedule: Hybrid model allowing for remote work and in-office collaboration.
- Growth Opportunities: Clear career progression path into Leadership or Strategic Account Management.
Responsibilities
- Lead the end-to-end onboarding process for new clients, ensuring a seamless transition and immediate value realization.
- Conduct regular health checks and strategic review meetings to proactively address client needs and churn risks.
- Act as the primary advocate for the customer voice, providing critical feedback to product and engineering teams.
- Develop and execute customer success playbooks to improve retention rates and Net Revenue Retention (NRR).
- Collaborate with cross-functional teams (Sales, Support, Product) to resolve complex client issues efficiently.
- Track and report on key performance indicators (KPIs) related to customer satisfaction and account growth.
Qualifications
- 3+ years of experience in Customer Success, Account Management, or Client Relations within the B2B SaaS or Tech sector.
- Proven track record of managing key accounts and driving retention growth in a fast-paced environment.
- Strong interpersonal and communication skills with the ability to build rapport with diverse stakeholders.
- Proficiency in CRM platforms such as Salesforce, HubSpot, or Pardot.
- Demonstrated ability to work independently in a remote or hybrid setting while meeting strict deadlines.
- BS/BA degree or equivalent professional experience.