Job Description
Join TechFlow Solutions, a leading tech support provider in Silicon Valley, and transform your customer service career! We're seeking dynamic individuals to deliver exceptional support in our fast-paced San Jose office. Enjoy flexible scheduling, competitive pay, and opportunities for growth in a collaborative environment. Whether you're seeking part-time flexibility or full-time commitment, we have positions to match your lifestyle.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and live chat
- Resolve technical issues for enterprise clients using proprietary software
- Document cases accurately in CRM systems with detailed resolution notes
- Collaborate with Tier 2 support teams for complex escalations
- Meet/exceed customer satisfaction metrics (CSAT >95%)
- Participate in weekly product knowledge training sessions
Qualifications
- 1+ years customer service experience in tech or SaaS environment
- Proficient in troubleshooting software/hardware issues
- Strong written and verbal communication skills
- Ability to multitask in fast-paced setting
- Experience with Zendesk or similar CRM platforms
- High school diploma or equivalent (college preferred)
- Flexible availability including weekends/evenings