Job Description
Join Detroit's fastest-growing customer service team with fully flexible scheduling! We're seeking passionate individuals to represent leading Detroit-based brands while enjoying work-life balance. Perfect for students, parents, and career changers seeking adaptable hours. Our modern downtown office offers free parking and collaborative workspaces. Immediate openings available!
As a Customer Service Specialist, you'll be the voice of our clients, delivering exceptional experiences across phone, email, and chat channels. We provide comprehensive training and ongoing support to ensure your success.
Responsibilities
- Handle 25-35 customer interactions daily via multiple channels
- Resolve inquiries regarding products, services, and account details
- Document cases accurately in CRM systems with precision
- Collaborate with team members to escalate complex issues
- Maintain performance metrics above 95% customer satisfaction
- Participate in bi-weekly training sessions to enhance skills
- Adhere to company protocols and confidentiality standards
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong verbal/written communication skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to work independently with minimal supervision
- Flexible availability including evenings and weekends
- Reliable transportation to downtown Detroit location
- Positive attitude and problem-solving mindset