Job Description
Join our award-winning team at Apex Solutions Group and transform customer experiences in the heart of Charlotte! We're seeking dynamic Customer Service Specialists to deliver exceptional support while enjoying competitive pay and flexible scheduling. Whether you're seeking full-time career growth or part-time flexibility, our hybrid work model (3 days office/2 days remote) accommodates your lifestyle while maintaining team collaboration.
As a key player in our support ecosystem, you'll resolve inquiries with empathy and efficiency while contributing to our industry-leading satisfaction metrics. We provide comprehensive training, career advancement paths, and a vibrant company culture that celebrates achievement. Join over 200 team members who've built rewarding careers with us!
Why You'll Love Working Here:
- Hyework model with downtown Charlotte views
- Tuition reimbursement for professional development
- Health benefits (even for part-time roles)
- Quarterly performance bonuses
- Modern office with wellness amenities
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Process orders, returns, and billing adjustments using Salesforce CRM
- Document interactions in customer profiles for continuity of service
- Collaborate with product teams to escalate recurring issues
- Meet/exceed KPIs: 25+ resolved cases daily, <90s response time
- Maintain product knowledge through weekly training sessions
- Contribute to process improvement initiatives bi-monthly
Qualifications
- High school diploma/GED; college degree preferred
- 1+ years customer service experience (retail/tech focus)
- Proficiency with CRM software (Salesforce experience valued)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced digital environments
- Basic data entry accuracy (10,000+ keystrokes/hour)
- Reliable high-speed internet for remote work