Job Description
Join Albuquerque's fastest-growing customer service team! We're seeking dynamic individuals for flexible evening and weekend shifts in our downtown hub. Perfect for students, parents, and career changers seeking work-life balance. Enjoy competitive pay, comprehensive training, and opportunities for advancement. Why you'll love this role:
- No weekends required (Friday/Saturday shifts available)
- Modern, collaborative workspace
- Free parking and public transit stipend
- Performance-based bonuses
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve billing and account issues with empathy and efficiency
- Document interactions in CRM systems with 100% accuracy
- Collaborate with cross-functional teams to improve service quality
- Meet/exceed monthly performance metrics (CSAT, resolution rate)
- Participate in ongoing product knowledge training
- Support weekend overflow during peak hours
Qualifications
- 1+ years customer service experience
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional communication and conflict resolution skills
- Ability to work independently in fast-paced environments
- High school diploma or equivalent (college degree a plus)
- Flexibility to work evenings (4pm-10pm) and weekends
- Basic technical troubleshooting abilities