Job Description
Join our award-winning team at Coastal Connect Solutions and enjoy the perfect work-life balance with flexible scheduling options! We're seeking passionate Customer Service Specialists to deliver exceptional experiences to our clients across Virginia Beach and Ohio. With competitive pay, remote opportunities, and generous benefits packages, this is your chance to thrive professionally while maintaining control over your schedule.
Our dynamic environment offers growth potential, comprehensive training, and a supportive culture that values flexibility. Whether you're a student, parent, or career professional, we accommodate your needs while delivering top-tier service to our diverse client base.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat channels
- Resolve product/service issues with empathy and efficiency
- Document interactions in CRM systems with 100% accuracy
- Collaborate with cross-functional teams to address complex cases
- Meet/exceed monthly performance metrics (CSAT, FCR, AHT)
- Participate in ongoing training and process improvement initiatives
- Maintain detailed knowledge of company products/services
Qualifications
- High school diploma or equivalent required; associate's degree preferred
- 1+ years customer service experience in fast-paced environment
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce experience a plus)
- Strong problem-solving abilities and emotional intelligence
- Available for flexible shifts including evenings/weekends
- Self-motivated with ability to work independently
- Valid U.S. work authorization required