Job Description
Join FlexCare Solutions as a Customer Service Specialist and transform your evening hours into career growth! We're seeking energetic individuals to deliver exceptional support during flexible evening shifts in Oklahoma City. This entry-level role offers paid training, career advancement pathways, and a dynamic team environment where your work directly impacts customer satisfaction.
Our ideal candidate thrives in fast-paced settings, values clear communication, and wants to build professional experience while maintaining work-life balance. Enjoy competitive pay, flexible scheduling options, and comprehensive benefits including health insurance and retirement savings plans.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process orders, returns, and account modifications accurately
- Document interactions in CRM system with precision and timeliness
- Collaborate with day team to ensure seamless service continuity
- Identify upsell opportunities to enhance customer experience
- Participate in weekly training sessions to refine product knowledge
- Maintain strict confidentiality of customer data
Qualifications
- High school diploma or equivalent (students welcome)
- Basic computer proficiency with MS Office suite
- Exceptional verbal/written communication skills
- Ability to multitask in high-volume environments
- Strong problem-solving and conflict resolution abilities
- Reliable transportation to our Oklahoma City facility
- Availability for 20-30 hours/week (4:00 PM - 10:00 PM shifts)
- No prior experience required - comprehensive training provided