Job Description
Join NexusConnect Solutions as a Evening Remote Customer Support Specialist and transform how customers experience our innovative tech ecosystem. We're urgently hiring motivated individuals to provide exceptional service during our peak evening hours (3 PM - 11 PM EST). Enjoy the flexibility of remote work while making a tangible impact in a fast-paced, collaborative environment. This is your opportunity to grow with a cutting-edge company that values work-life balance and professional development.
Responsibilities
- Deliver empathetic and efficient customer support via phone, chat, and email during evening shifts
- Resolve technical issues for enterprise clients using proprietary CRM and ticketing systems
- Document interactions and maintain accurate case histories in Salesforce
- Collaborate with cross-functional teams to escalate complex issues and implement solutions
- Meet/exceed performance metrics including CSAT scores and resolution times
- Contribute to process improvement initiatives to enhance customer experience
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or technical support experience
- Exceptional written and verbal communication skills
- Proficiency with remote work tools (Zoom, Slack, Microsoft Teams)
- Ability to troubleshoot basic technical issues independently
- Strong time management and prioritization skills
- Available for 20-30 hours/week during evening shifts (3 PM - 11 PM EST)