Job Description
Join Tampa Bay Innovations as a Customer Service Specialist and enjoy the flexibility of evening and weekend shifts! We're seeking dynamic professionals to deliver exceptional support to our growing client base. This role offers both remote and in-office options in sunny Tampa, FL, with competitive pay and opportunities for advancement. If you thrive in fast-paced environments and value work-life balance, apply today!
Responsibilities
- Handle customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve technical issues and product questions efficiently
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to improve service quality
- Meet/exceed performance metrics for response times and resolution rates
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or technical support experience
- Strong verbal/written communication skills
- Proficiency with CRM software and remote collaboration tools
- Ability to work independently with minimal supervision
- Flexibility to work evenings, weekends, and holidays
- Valid Florida driver's license (for occasional in-person meetings)