Job Description
Join our dynamic team as a Customer Service Specialist and deliver exceptional experiences during peak evening and weekend hours. This role is perfect for those seeking flexible schedules while making a meaningful impact in a fast-paced retail environment. We offer competitive compensation, comprehensive training, and opportunities for growth within our expanding organization.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and in-person during evening/weekend shifts
- Process transactions accurately while maintaining a 98% customer satisfaction rate
- Resolve escalations with empathy and solution-focused communication
- Collaborate with cross-functional teams to ensure seamless service delivery
- Contribute to inventory management and store presentation standards
- Train new staff on customer service protocols during shift overlaps
Qualifications
- Minimum 1 year customer service or retail experience
- Strong conflict resolution and multitasking abilities
- Flexibility to work evenings (4 PM - 10 PM) and weekends
- Proficiency with POS systems and Microsoft Office Suite
- High school diploma or equivalent; college degree preferred
- Ability to stand for extended periods and lift up to 25 lbs