Job Description
Join Georgia Connect Solutions as a Customer Service Specialist and launch your career in one of Atlanta's fastest-growing industries! We're seeking motivated individuals to deliver exceptional support during evening and weekend shifts, perfect for students or those seeking flexible hours. Enjoy competitive pay, comprehensive training, and a dynamic team environment where your growth is prioritized. No prior experience required – we provide all the tools you need to succeed.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and troubleshoot product concerns
- Process orders and update customer accounts in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Maintain detailed documentation of customer interactions
- Meet performance metrics for response time and resolution rate
Qualifications
- High school diploma or equivalent (students welcome)
- Strong written and verbal communication skills
- Basic computer proficiency with ability to learn new software
- Reliable transportation to downtown Atlanta location
- Flexibility to work evenings (4 PM - 12 AM) and weekends
- Positive attitude and problem-solving mindset
- Ability to multitask in a fast-paced environment