Job Description
Join Coastal Connect Solutions as a Customer Service Specialist in Long Beach! We're seeking energetic professionals to deliver exceptional support during our high-traffic evening hours. This role offers flexible scheduling, competitive pay, and opportunities for advancement. Perfect for students, parents, or anyone seeking work-life balance while making a meaningful impact. Enjoy our modern downtown office, free parking, and collaborative team environment. Apply today to start your rewarding career in customer service!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing and technical issues with empathy and efficiency
- Update customer records in CRM systems with 99% accuracy
- Collaborate with support teams to escalate complex cases
- Meet/exceed monthly performance metrics (CSAT, FCR)
- Contribute to process improvement initiatives
- Maintain detailed documentation of interactions
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to multitask in fast-paced environments
- Available 4-5 evenings per week (12 PM - 9 PM)
- Strong problem-solving and conflict resolution abilities
- Must pass background check and drug screening