Job Description
Join FlexConnect Solutions and transform your evenings into rewarding work! We're seeking passionate Customer Service Specialists to support our growing client base during flexible evening hours (4 PM - 10 PM). Enjoy a perfect work-life balance while making meaningful connections and building your career in Jacksonville's thriving business community.
Our part-time evening roles offer competitive pay, comprehensive training, and a supportive team environment. Whether you're a student, parent, or career-changer, this position adapts to your schedule while providing growth opportunities in customer relations and problem-solving.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat during evening shifts
- Resolve inquiries efficiently using CRM systems and knowledge bases
- Collaborate with day-time teams to ensure seamless service continuity
- Document interactions and maintain accurate client records
- Identify opportunities to improve customer experience workflows
- Participate in evening training sessions and team meetings
- Adhere to company protocols while maintaining a friendly, professional demeanor
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in remote or hybrid settings
- Strong verbal communication and active listening skills
- Proficiency with digital tools (CRM software, chat platforms)
- Ability to multitask and prioritize in fast-paced environments
- Reliable evening availability (minimum 20 hours/week)
- Problem-solving mindset with attention to detail
- Valid US work authorization