Job Description
Join Florida's premier customer experience team! We're seeking dynamic individuals to deliver exceptional support during evening hours, with opportunities for full-time career growth. Our Miami-based company offers a vibrant, inclusive environment where your communication skills shine. Enjoy competitive pay, flexible scheduling, and comprehensive training. Perfect for students, parents, or career-changers seeking work-life balance. Apply today to become part of Florida's thriving service industry!
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat during evening shifts
- Resolve billing, technical, and account issues with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining data privacy
- Collaborate with cross-functional teams to resolve complex customer needs
- Continuously update product knowledge to provide accurate information
- Identify upsell opportunities through solution-focused conversations
- Maintain 95%+ customer satisfaction metrics through quality service delivery
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in fast-paced environments
- Exceptional verbal/written communication skills in English
- Proficiency with CRM platforms and Microsoft Office Suite
- Ability to multitask effectively across multiple communication channels
- Strong problem-solving abilities with a customer-first mindset
- Flexibility to work evenings (3 PM - 11 PM) and weekends as needed
- Basic Spanish language skills highly desirable