Job Description
Join Illinois Retail Solutions as a Customer Service Specialist and transform how we serve our clients! We're seeking dynamic individuals to deliver exceptional support across our Chicago operations. Whether you're seeking flexible part-time hours or exploring full-time career growth, this role offers the perfect balance. Enjoy competitive compensation, comprehensive training, and a supportive team environment. Perfect for students, career-changers, or experienced professionals seeking work-life balance. Apply today and become part of Illinois' premier retail service provider!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95% satisfaction rate
- Resolve product/service issues using CRM tools and established protocols
- Process orders, returns, and exchanges while maintaining accurate records
- Collaborate with sales and logistics teams to ensure seamless customer journeys
- Identify upsell opportunities and contribute to revenue growth targets
- Maintain detailed documentation of customer interactions and resolutions
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in retail or e-commerce
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional communication and conflict resolution skills
- Ability to work flexible hours including weekends and holidays
- Strong attention to detail and multitasking capabilities
- Valid Illinois driver's license for occasional field visits
- Basic knowledge of Microsoft Office Suite