Job Description
Join our dynamic team as a Customer Service Specialist in Charlotte, NC! We're seeking passionate individuals to deliver exceptional experiences for our growing client base. Enjoy flexible scheduling, competitive compensation, and opportunities for career growth. Whether you're a student, professional, or career changer, this role offers the perfect blend of challenge and fulfillment. Work in our modern downtown office with hybrid options available. Apply today and become part of Charlotte's most innovative service team!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and account issues using CRM systems
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to resolve complex customer escalations
- Meet/exceed performance metrics for response time and resolution rate
- Identify upsell opportunities and cross-reference client needs with services
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in B2B or SaaS environments
- Proficiency with CRM platforms (Salesforce experience a plus)
- Exceptional written and verbal communication skills
- Strong problem-solving abilities with attention to detail
- Ability to work flexible shifts including evenings/weekends
- Basic technical troubleshooting knowledge for software/hardware
- Positive attitude with resilience in high-pressure situations