Job Description
Join Milwaukee's premier customer experience team! We're seeking dynamic Customer Service Specialists to deliver exceptional support to our growing client base. Whether you're seeking full-time stability or flexible part-time opportunities, our Milwaukee headquarters offers competitive compensation and a vibrant work culture. Full-time benefits include: Health insurance, 401K matching, and paid time off. Part-time roles offer: Flexible scheduling and competitive hourly rates. Perfect for students, parents, and career changers alike!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions in CRM systems with 100% accuracy
- Collaborate with cross-functional teams to improve service quality
- Meet/exceed performance metrics for resolution time and satisfaction
- Participate in ongoing product training and process improvements
- Maintain positive brand representation in all customer interactions
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience or relevant training
- Proficient in Microsoft Office and CRM software (Salesforce a plus)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Available to work evenings/weekends as needed