Job Description
Join our dynamic team at Nexus Solutions Group as a Customer Service Specialist in Jacksonville, FL! We're seeking passionate individuals to deliver exceptional support experiences while enjoying flexible scheduling options. Whether you're a student, parent, or career changer, this role offers growth opportunities in a collaborative environment.
What We Offer: Competitive hourly pay, comprehensive training, flexible shifts, and a supportive culture. Full-time conversion opportunities for top performers!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Maintain high customer satisfaction scores
- Participate in ongoing product training sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Proficiency with Microsoft Office and CRM software
- Excellent verbal/written communication skills
- Ability to multitask in fast-paced environments
- Strong problem-solving abilities
- Availability for evening/weekend shifts