Job Description
Join Fort Worth Solutions Inc., a dynamic leader in customer experience innovation, and elevate your career in the heart of Texas' thriving business hub. We're seeking passionate individuals to join our award-winning team with flexible scheduling options including full-time roles with comprehensive benefits and part-time opportunities perfect for students and professionals seeking work-life balance.
As part of our commitment to employee growth, you'll receive industry-leading training, career advancement pathways, and a supportive environment where your contributions make a tangible impact on our community. Enjoy competitive compensation, health benefits (for full-time), paid time off, and a modern workspace in downtown Fort Worth.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve complex inquiries with empathy and efficiency while maintaining SLA compliance
- Document interactions accurately in CRM systems and identify process improvement opportunities
- Collaborate with cross-functional teams to enhance customer experience workflows
- Contribute to team performance metrics including CSAT and resolution rates
- Participate in continuous training to maintain product knowledge expertise
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service or call center experience
- Proficiency with CRM platforms (Salesforce, Zendesk) and MS Office Suite
- Exceptional verbal/written communication skills in English
- Strong problem-solving abilities with attention to detail
- Ability to work flexible hours including evenings/weekends as needed
- Positive attitude with resilience in fast-paced environments