Job Description
Join our dynamic team at Innovate Solutions Group in Charlotte, NC! We're seeking enthusiastic Customer Service Specialists to deliver exceptional client experiences. This flexible part-time role offers competitive compensation and potential for full-time advancement for top performers. Enjoy our modern downtown office, comprehensive training, and a supportive culture that values work-life balance.
Perfect for students, career-changers, or professionals seeking flexible schedules. Full-time opportunities available for exceptional candidates after 6 months of consistent performance.
Responsibilities
- Handle 50+ customer inquiries daily via phone, email, and chat with 95% satisfaction rate
- Resolve billing, product, and technical issues using CRM tools and knowledge base
- Collaborate with sales and support teams to escalate complex cases
- Document interactions accurately in Salesforce and maintain detailed records
- Identify upsell opportunities during customer interactions
- Participate in weekly training sessions to enhance product knowledge
- Meet monthly KPIs for resolution time and first-contact resolution
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in fast-paced environment
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities with attention to detail
- Ability to work flexible shifts including weekends
- Basic knowledge of Microsoft Office Suite
- Positive attitude and resilience under pressure