Job Description
Join our dynamic team at Nexus Solutions, a leading tech services provider in Austin's thriving innovation ecosystem. We're seeking passionate individuals to deliver exceptional customer experiences while supporting our mission to transform how businesses connect with their clients. This flexible role offers both part-time and full-time opportunities with competitive compensation and growth potential. Enjoy a modern workspace in downtown Austin, comprehensive training, and the chance to work with cutting-edge technologies. Perfect for students, career changers, or professionals seeking work-life balance without compromising impact.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve technical issues and process orders using CRM and ticketing systems
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical support and sales teams to ensure seamless customer journeys
- Identify upsell opportunities and promote new service offerings
- Meet performance metrics including CSAT scores and resolution time targets
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in SaaS or tech industry
- Proficient with CRM platforms (Salesforce, Zendesk) and Microsoft Office Suite
- Exceptional communication skills with ability to explain technical concepts simply
- Strong problem-solving abilities and emotional intelligence
- Available to work flexible shifts including evenings/weekends
- Valid Texas driver's license and reliable transportation
- Bilingual (English/Spanish) highly desirable