Job Description
Join Coastal Connect Solutions as a Customer Service Specialist in sunny Long Beach, CA! We're seeking dynamic individuals to deliver exceptional client experiences through both part-time and full-time opportunities. Our hybrid work model combines in-office collaboration with remote flexibility, offering competitive pay ($22-$28/hour) plus performance bonuses. Full-time roles include comprehensive benefits (health/dental/vision, 401k matching, PTO), while part-time schedules accommodate students and professionals seeking work-life balance. Ideal candidates will thrive in a fast-paced environment supporting our diverse client base across tech, retail, and healthcare sectors.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and live chat with <95% resolution rate
- Resolve billing, technical, and account issues using CRM tools (Salesforce/Zendesk)
- Document interactions and maintain accurate client records in compliance with HIPAA/GDPR
- Collaborate with sales and technical teams to address complex client needs
- Proactively upsell products/services during client interactions
- Participate in weekly training sessions to enhance product knowledge
- Meet/exceed KPIs including CSAT scores, handle times, and conversion rates
Qualifications
- 1+ years customer service experience in B2B or B2C environments
- Proficiency with CRM software (Salesforce preferred)
- Exceptional verbal/written communication skills in English
- Ability to multitask in high-pressure situations
- High school diploma or equivalent; college degree preferred
- Flexible availability including evenings/weekends (full-time only)
- Spanish bilingual certification or fluency strongly preferred
- Valid CA driver's license for occasional off-site meetings