Job Description
Are you a night owl looking for a rewarding part-time career? Horizon Support Solutions is seeking a dedicated Evening Customer Support Specialist to join our team in Philadelphia, PA. We offer a flexible schedule that fits your lifestyle, allowing you to work during the evening and night hours while enjoying competitive pay and comprehensive benefits.
As a member of our night shift team, you will be the first line of defense for our clients, providing technical troubleshooting and service solutions in a fast-paced environment. We value reliability, clear communication, and a proactive attitude. If you thrive in a quiet environment and want to make a real impact during the evening, we want to hear from you.
Responsibilities
- Provide exceptional technical and customer support via chat, email, and phone during evening shifts (4:00 PM - 12:00 AM EST).
- Resolve complex customer inquiries with accuracy and speed, ensuring high customer satisfaction scores.
- Document all interactions and resolutions accurately within our CRM and ticketing systems.
- Collaborate with the day shift team to ensure seamless service continuity and knowledge sharing.
- Stay updated on product features and troubleshooting procedures to provide informed assistance.
- Identify and escalate potential system issues or product bugs to the technical team.
Qualifications
- High school diploma or GED required; Associate’s degree or technical certification is a plus.
- Previous customer service or technical support experience is preferred but not required (training provided).
- Ability to work independently in a remote or hybrid setting with a reliable high-speed internet connection.
- Strong written and verbal communication skills; ability to convey complex information simply.
- Must be available to work a consistent 4 PM to 12 AM schedule.