Job Description
Join our dynamic team as an Evening/Weekend Customer Service Specialist at Urban Solutions Inc. We're seeking passionate individuals to deliver exceptional customer experiences during flexible evening and weekend shifts. This role is perfect for students, parents, or professionals seeking work-life balance while advancing their careers in customer service.
Our Austin-based team thrives on innovation and teamwork, offering competitive compensation and a supportive environment. If you're motivated, customer-focused, and ready to make an impact, apply today!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing issues, product questions, and service complaints efficiently
- Process orders, returns, and exchanges while maintaining accuracy
- Collaborate with support teams to resolve complex customer escalations
- Document interactions in CRM systems with detailed notes
- Contribute to process improvement initiatives for customer satisfaction
- Adhere to all company policies and security protocols
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in fast-paced environment
- Excellent verbal/written communication skills
- Proficient with CRM software (Salesforce, Zendesk)
- Ability to multitask and prioritize tasks under pressure
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings (4 PM - 12 AM) and weekends
- Basic technical troubleshooting skills