Job Description
Join FlexHire Denver and transform your evenings into extra income! We're immediately hiring passionate Remote Evening Part-Time Customer Specialists to support our growing client base. This flexible role allows you to work from anywhere in the Denver metro area while delivering exceptional service. Perfect for students, parents, or anyone seeking supplemental income with a stable schedule. Enjoy competitive pay, comprehensive training, and a supportive remote team environment.
Responsibilities
- Handle high-volume customer inquiries via phone, chat, and email during evening shifts (4 PM - 12 PM MST)
- Resolve billing, technical, and service issues with empathy and efficiency
- Update and maintain accurate customer records in CRM systems
- Collaborate with day-team specialists to ensure seamless customer handoffs
- Meet daily performance metrics for resolution time and customer satisfaction
- Identify trends and escalate complex issues to senior specialists
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- 1+ years customer service or call center experience preferred
- Excellent verbal/written communication skills in English
- Reliable high-speed internet and quiet home workspace
- Ability to multitask and prioritize in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Evening/weekend availability (minimum 20 hours/week)