Job Description
Are you ready to take control of your schedule? MiamiTech Partners is looking for motivated Part-Time Customer Support Specialists to join our dynamic team in Miami, FL. We offer a flexible schedule designed to fit your lifestyle, with immediate start dates available for qualified candidates.
As a vital link between our clients and our innovative solutions, you will help resolve inquiries, provide technical guidance, and ensure a seamless user experience. If you are a problem-solver with a passion for helping others, we want to hear from you.
Why Join Us?
- Flexible hours tailored to your needs.
- Immediate hiring process for the right fit.
- Competitive hourly rate with performance bonuses.
Responsibilities
- Provide exceptional, empathetic customer support via phone, email, and live chat.
- Diagnose and resolve technical issues efficiently, aiming for first-contact resolution.
- Manage and update customer accounts and case logs accurately in our CRM system.
- Collaborate with the product team to identify recurring issues and suggest improvements.
- Adhere to all company policies and service level agreements (SLAs).
Qualifications
- High school diploma or equivalent required; Associate degree preferred.
- Previous experience in customer service or technical support is a plus.
- Strong communication skills with the ability to explain complex concepts simply.
- Proficiency in Microsoft Office Suite and CRM software (Salesforce, Zendesk, etc.).
- Ability to work independently in a remote or hybrid environment.