Job Description
Join Houston's premier customer experience team at Houston Solutions Group! We're seeking passionate Customer Service Specialists to deliver exceptional support to our growing client base. This flexible role offers both part-time and full-time opportunities with competitive pay and career advancement potential.
Why Join Us?
- Industry-leading training programs
- Health benefits for full-time employees
- Modern downtown workspace with free parking
- Performance-based quarterly bonuses
- Referral program with $500 bonuses
Perfect for students, career changers, or professionals seeking work-life balance. Apply today to become part of Houston's thriving business community!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues
- Document interactions in CRM systems with 98% accuracy
- Collaborate with sales and technical teams on complex cases
- Maintain 95%+ customer satisfaction metrics
- Participate in weekly team training sessions
- Identify upsell opportunities for premium services
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Proficiency with Zendesk, Salesforce, or similar platforms
- Exceptional written and verbal communication skills
- Ability to multitask in fast-paced environments
- Spanish fluency required for bilingual roles
- Flexible availability including weekends
- Background check and drug screen required